Steep South Co Return and Refund Policy

Last updated October 22, 2026

We want you to be happy with your Steep South Co. purchase. This policy applies to purchases made through our website, operated by Steep South Brands, LLC. For help with a return, exchange, or order concern, email shop@steepsouth.com.

Please request a return within 30 calendar days after your order is delivered. After receiving return instructions, send the item back within 14 calendar days.

Items returned because of fit, preference, or a change of mind must be unworn, unwashed, unused, and in their original condition, with any original tags attached. They must be free of stains, odors, pet hair, and damage caused after delivery. Trying on an item indoors to check the fit is acceptable if it remains in its original condition.

A receipt, order number, or other proof of purchase is required. Please include original packaging when reasonably available.

Email shop@steepsouth.com with your name, order number, the item you wish to return, and the reason for the return. If an item is damaged, defective, or incorrect, please describe the issue and include photographs if possible.

We will provide return instructions and the return address. Please contact us before mailing anything so we can identify and process your return. Do not send merchandise to an address printed on a shipping label unless we confirm that it is the correct return address.

For returns due to fit, preference, or a change of mind, you are responsible for return shipping costs. Original shipping charges are not refundable for these returns.

We recommend using a trackable shipping service and keeping your receipt. Contact us if your return is lost or delayed so we can review the tracking and available options.

If we sent an incorrect item or an item arrived damaged or defective, we will cover reasonable necessary return shipping or provide a prepaid label when a return is needed. Please contact us before paying for shipping.

We will inspect returned merchandise and email you when your refund is approved or explain why a return does not meet this policy.

For eligible returns, we will issue a refund to the original payment method within 10 business days after receiving the returned item. The refund will include the amount paid for the returned merchandise and applicable refundable sales tax. Discounts will be reflected in the refund amount.

Your bank or payment provider may take additional time to post the refund. If you have not received it within 10 business days after our refund confirmation, contact your payment provider and email us for assistance.

We do not charge a restocking fee for eligible returns. Any legally required refund will be handled within the applicable legal deadline, even if that deadline is shorter than the timeframe above.

Exchanges are subject to availability. Email shop@steepsouth.com to request a different size or eligible replacement item. We will confirm availability and explain any price difference and shipping charges before proceeding.

For exchanges based on fit or preference, you are responsible for return shipping and any shipping charge for the replacement, disclosed before the exchange is completed. If the requested item is unavailable, you may choose a refund for an otherwise eligible return.

Personalized or custom-made items and items clearly marked “Final Sale” before purchase are not eligible for returns or exchanges due to fit, preference, or a change of mind. A sale price alone does not make an item final sale.

These exclusions do not apply to valid claims involving defective, damaged, incorrectly supplied, or materially misdescribed merchandise, or to other rights provided by applicable law.

Please inspect your order when it arrives and contact shop@steepsouth.com as soon as you discover a problem. Keep the item and packaging while we review the concern.

Depending on the issue and your rights under applicable law, we will arrange an appropriate resolution, which may include a replacement, exchange, or refund. For a full-order return caused by our error or a verified defect, the refund includes the original standard shipping charge and applicable tax. For a partial-order return, we will refund any shipping amount attributable to the affected merchandise as appropriate.

The ordinary 30-day change-of-mind return window does not limit rights or remedies that apply by law to defective or misdescribed merchandise. Damage caused by misuse, ordinary wear, or failure to follow care instructions is not treated as a product defect.

If you need to change or cancel an order, email us as soon as possible. We will try to accommodate your request, but changes may not be possible once fulfillment has begun. If an order has shipped, eligible merchandise may be returned under this policy.

If we cannot ship within the promised timeframe, we will provide the delay notice, cancellation option, and prompt refund required by applicable law. Final-sale or custom-item restrictions do not override those rights.

For merchandise purchased from another retailer, please contact that retailer about its return policy. For purchases made directly from Steep South Co. at an event or pop-up, refer to the return terms disclosed at that sale or email us for help.

Steep South Brands, LLC
Doing business as Steep South Co.
Email: shop@steepsouth.com

Nothing in this policy limits consumer rights that cannot be waived under applicable law. The policy in effect when you purchased governs your order.

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details