Steep South Co.
Last updated: October 22, 2026

Thank you for shopping with Steep South Co.! Below you’ll find information about shipping, order processing, and local pickup.

In-stock orders are generally processed within 3–5 business days, excluding weekends and holidays. Processing time is separate from the time your package spends in transit.

Preorders, personalized items, and made-to-order products may require additional processing time. Any different processing timeframe will be listed on the product page before purchase.

If we cannot ship within the timeframe stated when you order, we will notify you and provide the option to agree to the delay or cancel for a prompt refund, as required by applicable law.

Available shipping options and charges are displayed at checkout before you complete your purchase. We ship to the destinations supported at checkout.

Delivery times provided by the shipping carrier are estimates unless expressly guaranteed. Weather, holidays, and carrier disruptions may affect delivery.

When tracking is available, we will send the tracking information to the email address provided with your order.

Please review your shipping address carefully before completing checkout.

If you notice an error, email shop@steepsouth.com immediately with your order number and the correct address. We will try to update the information, but changes may not be possible once an order has shipped.

If a package is returned because of an incorrect or incomplete address supplied at checkout, additional shipping charges may apply to resend it. We will confirm those charges with you before reshipping.

Local pickup is available when offered at checkout or arranged with us before ordering.

Please wait until you receive confirmation that your order is ready before coming to collect it. Your pickup confirmation will include the location and instructions for arranging a pickup time.

Bring your order confirmation or order number. If someone else will collect your order, please let us know in advance.

If you cannot pick up your order as arranged, contact us to reschedule. If you later request shipping, applicable shipping charges must be paid before the order is mailed.

If your package is delayed or tracking shows it was delivered but you have not received it, check the delivery address, nearby delivery locations, and with other members of your household.

If you still cannot locate it, email shop@steepsouth.com with your order number. We will help investigate with the carrier and determine an appropriate resolution. A delivery scan does not remove any rights you have under applicable law.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact shop@steepsouth.com as soon as possible.

Include your order number, a description of the issue, and photographs if available. Keep the merchandise and packaging while we review the concern. We will arrange an appropriate resolution and cover necessary return shipping when the issue resulted from our error or a verified defect.

For other returns and exchanges, please review our Return and Refund Policy.

For assistance with shipping or pickup, contact:

Steep South Brands, LLC
Doing business as Steep South Co.
Email: shop@steepsouth.com

Nothing in this policy limits consumer rights provided by applicable law.